POLICIES
Cancellations
We know life happens! We just ask for at least 24 hours notice if you need to reschedule so we can offer your slot to another student. Cancellations with less than 24 hours notice incur a $175 fee.
Payments
Full payment for flights or ground training are required at the end of the flight or training session. We accept cash, checks, Zelle and these credit cards: Visa, MasterCard, Discover, and American Express.
Medical Conditions
To make sure every flight is safe and tailored to you, we ask that you let us know about any medical conditions or medications beforehand. Everything you share stays completely confidential.
Smoking
Exceptional Flights is a non-smoking environment and facility.
Passengers on Training Flights
You may, at the discretion of Exceptional Flights, bring a friend or family member on certain training flights, at the sole discretion of the instructor or Exceptional Flights. Please make the request before the date of flight.
Renters' Insurance
A current renters' insurance policy is required before solo flights or aircraft rental. We recommend Avemco because the coverage is great and the premiums are low, typically $200–$700 for the year depending on the coverage you need.
These policies exist to keep everyone safe, happy, and flying. If you ever have questions about any of them, just give us a call — we're always happy to talk it through.
682-233-4850